Refund and Cancellation

Try Appearify Local risk-free. If you decide within 30 days of your first payment that it isn’t for you, just email hello@appearify.ai and we’ll refund that payment — no hassle, no runaround, no questions asked.

• It’s one refund per business, on your first payment for that business.
• It covers monthly and annual the same way.
• You keep every receipt your scans produced, either way.

Once the 30-day window has passed, payments are non-refundable. Instead, we keep it fair the simple way: cancel any time to stop all future charges, with no surprise renewals, and keep every receipt forever. You’re only ever billed for a period you chose to stay subscribed.

Refund (within 30 days of starting): email hello@appearify.ai — we’ll take care of it, usually within a few business days. Refunds return to your original payment method via Stripe (typically 5–10 business days depending on your bank).

Cancel (any time): from your account, or email us. Cancellation takes effect at the end of your current paid period — no proration of that period — and your account then goes evidence-only: receipts stay readable and exportable forever; the fortnightly check and the fixes stop.

Billed once per year at a discount. The 30-day money-back applies from your first annual charge — inside 30 days, email us for a full refund. After 30 days, the plan runs to the end of the year you paid for and then does not renew; the annual charge is not refunded or prorated after the window.

A failed renewal is treated as a fixable accident, not a cancellation. You keep full service for the first seven days while the card is retried. If it stays unpaid, your account goes read-only with an honest banner — your records stay readable, but no new checks run — until day twenty-one. After that the subscription pauses and your data is kept for ninety days in case you come back. Any successful payment in the window restores you immediately — nothing is lost.

If two payments ever cross at the same moment for the same business, the second reverses itself automatically within 72 hours. That’s a billing-safety correction, on top of — and separate from — the 30-day money-back above.

Agencies bill at the plan/band level, not per end-client. A new agency account has the same 30-day money-back on its first payment, once. After that, removing a client or downsizing a band takes effect at the end of the billing period (no mid-period proration); added locations mid-period are billed per the per-location add-on for your band. Full agency billing mechanics live in the Agency terms.

If something went wrong, tell us first — inside 30 days it’s a simple refund, and even after, we keep the receipts that show exactly what was checked and when, and will always try to make it right directly.